Our goal is to ship all orders within 24 business hours and customized carpet is 5 -7 business days. The estimated delivery time may differ depending on the product, ranging from next-day delivery to a maximum of 10 business days after placing the order.
During sale periods with a high volume of orders, there could be a delay of 5-7 days in delivery.
We do not accept returns or exchanges on any purchases. All sales are final.
Manufacturing Defects
If you discover any manufacturing defects in the products you receive, please notify us by email at dm.carpetplanet@gmail.com within 24 hours of delivery. We will replace the defective item with another of the same type.
Logistical Costs
Customers are responsible for the logistics and costs associated with returning the item to our facility. These costs will be reimbursed via your preferred payment method within 10 days after the item has been replaced.
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FAQs
How long does it take to receive a carpet after placing an order?
Most of our carpets are made to order and take 3–6 days to prepare, followed by 3–5 days for delivery. However, if a carpet is in stock, it is shipped within 24 hours.
How will I know when my order is shipped?
Once your carpet is dispatched, you'll receive tracking details via SMS, WhatsApp, and email. You can also track it anytime through the "Track My Order" section on our website.
Do you offer a warranty on carpets?
Yes, all our carpets come with a 1-year warranty that covers any manufacturing defects, offering you complete peace of mind.
Can I customize the size, color, or design of a carpet?
Absolutely! We specialize in custom-made carpets based on your preferred size, color combinations, and designs. Contact us at +91 8700709668 to start your customization.
Are your carpets handmade?
Yes, every carpet is handmade by skilled artisans, reflecting the rich tradition and craftsmanship of Bhadohi.
What materials are used in your carpets?
We use only premium materials like New Zealand wool, viscose silk, and Tencel silk—chosen for their luxury, durability, and soft texture.
Can I change my order after placing it?
Yes, changes can be made within 24 hours of placing the order. Please reach out to us immediately if you'd like to make any modifications.
How do I clean or maintain the carpet?
Regular vacuuming keeps your carpet looking fresh. For stains or spills, use a wet cloth and mild carpet shampoo—avoid harsh chemicals.
Do you ship across India?
Yes, we deliver pan-India using trusted logistics partners to ensure your carpet arrives safely and on time.
Is Cash on Delivery (COD) available?
Yes, COD is available in select areas. We also offer exclusive discounts on prepaid orders.
Do you offer any discounts or special offers?
Yes! We frequently run promotions and seasonal offers. Contact us at +91 8700709668 to know about the latest deals.
What makes your carpets special?
We hail from Bhadohi – the Carpet Capital of India, known globally for its legacy in handmade carpets. With generations of experience, we bring you carpets that combine craftsmanship, quality, and timeless beauty.
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N
Nidhi Patel
super soft touch and nice home decor
Elegant shaggy carpet with appeal and comfort
B
Bilal
Home Interior Appears Peaceful With Style
The charming floor rug that creates a cozy feel to your cozy living space making every space more welcoming.
D
Dheeraj
My Lounge Area Feels Now Peaceful
The cozy rug that brightens the space to your lounge ideal for stylish homes.
R
Riya Gupta
value for money with osm product
Fluffy decorative shaggy carpet with premium finish
R
Rahul Trivedi
good packing, perfect size
Vibrant shaggy carpet feel for everyday family comfort
P
Pooja Singh
beautiful design, excellent texture
Trendy shaggy carpet appeal with beautiful handcrafted detail
I
Imtiyaz
Graceful Home Space Looks Now Better
The refined designer rug that elevates d�cor to your elegant interior bringing harmony to your d�cor.
P
Pooja Nair
Cozy Opal Fluffy Rug
Fashionable shaggy carpet with pattern and comfort
D
Dev Pandey
Designer Casa Modern Floor Rug
Velvety stylish shaggy carpet for luxury living rooms
R
Ritika Bose
Soft Luxury Soft Area Carpet
Designer shaggy carpet craftsmanship with durable long lasting quality
V
Varun Bose
Harmony Plush Living Room Shag Rug
Smooth shaggy carpet with finish and comfort
I
Imtiyaz
My Luxury Modern Interior Feels Fresh
An charming rug that adds comfort to your cozy living space perfect for relaxing environments.
M
Meera Mehta
Nova Nature Living Room Shag Rug
Handcrafted shaggy carpet finish for everyday family comfort
A
Anjali
Luxury Relaxing Space Becomes Better
This minimalist woven carpet that adds elegance to your family room blending beauty with functionality.
