Our goal is to ship all orders within 24 business hours and customized carpet is 5 -7 business days. The estimated delivery time may differ depending on the product, ranging from next-day delivery to a maximum of 10 business days after placing the order.
During sale periods with a high volume of orders, there could be a delay of 5-7 days in delivery.
We do not accept returns or exchanges on any purchases. All sales are final.
Manufacturing Defects
If you discover any manufacturing defects in the products you receive, please notify us by email at dm.carpetplanet@gmail.com within 24 hours of delivery. We will replace the defective item with another of the same type.
Logistical Costs
Customers are responsible for the logistics and costs associated with returning the item to our facility. These costs will be reimbursed via your preferred payment method within 10 days after the item has been replaced.
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FAQs
How long does it take to receive a carpet after placing an order?
Most of our carpets are made to order and take 3–6 days to prepare, followed by 3–5 days for delivery. However, if a carpet is in stock, it is shipped within 24 hours.
How will I know when my order is shipped?
Once your carpet is dispatched, you'll receive tracking details via SMS, WhatsApp, and email. You can also track it anytime through the "Track My Order" section on our website.
Do you offer a warranty on carpets?
Yes, all our carpets come with a 1-year warranty that covers any manufacturing defects, offering you complete peace of mind.
Can I customize the size, color, or design of a carpet?
Absolutely! We specialize in custom-made carpets based on your preferred size, color combinations, and designs. Contact us at +91 8700709668 to start your customization.
Are your carpets handmade?
Yes, every carpet is handmade by skilled artisans, reflecting the rich tradition and craftsmanship of Bhadohi.
What materials are used in your carpets?
We use only premium materials like New Zealand wool, viscose silk, and Tencel silk—chosen for their luxury, durability, and soft texture.
Can I change my order after placing it?
Yes, changes can be made within 24 hours of placing the order. Please reach out to us immediately if you'd like to make any modifications.
How do I clean or maintain the carpet?
Regular vacuuming keeps your carpet looking fresh. For stains or spills, use a wet cloth and mild carpet shampoo—avoid harsh chemicals.
Do you ship across India?
Yes, we deliver pan-India using trusted logistics partners to ensure your carpet arrives safely and on time.
Is Cash on Delivery (COD) available?
Yes, COD is available in select areas. We also offer exclusive discounts on prepaid orders.
Do you offer any discounts or special offers?
Yes! We frequently run promotions and seasonal offers. Contact us at +91 8700709668 to know about the latest deals.
What makes your carpets special?
We hail from Bhadohi – the Carpet Capital of India, known globally for its legacy in handmade carpets. With generations of experience, we bring you carpets that combine craftsmanship, quality, and timeless beauty.
5 stars: 15 (100%)
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U
Umesh Chandra
Truly a Value Product
The texture is soft and very pleasant underfoot. The impressive quality ensures long term satisfaction.
S
Saurabh Nair
same time delivery and worth buying
Fluffy shaggy carpet warmth with modern aesthetic charm
K
Krishna Pandey
modern stylish look and very soft carpet
Thick shaggy carpet elegance for luxurious interior beauty
B
Bilal
My Interior Corner Looks Elegant
This modern modern rug that adds comfort to your home interior blending beauty with functionality.
A
Amitabh
My Bright Home Space Feels Inviting
The premium designer rug that enhances interior charm to your contemporary room designed to enrich interior aesthetics.
V
Vivaan Rao
good color combination, same time delivery
Fluffy shaggy carpet with touch and comfort
A
Aniket Kulkarni
good color combination and same time delivery
Trendy plush shaggy carpet with beautiful texture
A
Aditi Rana
Modern Lush Soft Area Carpet
Rich shaggy carpet finish with modern aesthetic charm
A
Amitabh
Charming Home Space Feels Better
A luxurious rug that brings warmth to your designer living area perfect for relaxing environments.
T
Tejas Rao
Zen Urban Living Room Shag Rug
Refined plush shaggy carpet with beautiful texture
K
Kabir Nair
Nature Elite Luxury Bedroom Carpet
Conny shaggy carpet appearance with smooth and plush softness
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Armaan
Modern Interior Feels Cozy Beautifully
This plush floor rug that adds a luxurious touch to your designer living area bringing harmony to your d�cor.
S
Saurabh Joshi
Opal Nature Fluffy Rug
Thick shaggy carpet design with modern aesthetic charm
A
Ankit
My Modern Interior Looks Simply Graceful
The elevated woven carpet that improves room ambiance to your lounge designed to enrich interior aesthetics.
O
Omkar Pillai
Plush Urban Shaggy Carpet
Modern shaggy carpet pile with beautiful handcrafted detail
