Our goal is to ship all orders within 24 business hours and customized carpet is 5 -7 business days. The estimated delivery time may differ depending on the product, ranging from next-day delivery to a maximum of 10 business days after placing the order.
During sale periods with a high volume of orders, there could be a delay of 5-7 days in delivery.
We do not accept returns or exchanges on any purchases. All sales are final.
Manufacturing Defects
If you discover any manufacturing defects in the products you receive, please notify us by email at dm.carpetplanet@gmail.com within 24 hours of delivery. We will replace the defective item with another of the same type.
Logistical Costs
Customers are responsible for the logistics and costs associated with returning the item to our facility. These costs will be reimbursed via your preferred payment method within 10 days after the item has been replaced.
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FAQs
How long does it take to receive a carpet after placing an order?
Most of our carpets are made to order and take 3–6 days to prepare, followed by 3–5 days for delivery. However, if a carpet is in stock, it is shipped within 24 hours.
How will I know when my order is shipped?
Once your carpet is dispatched, you'll receive tracking details via SMS, WhatsApp, and email. You can also track it anytime through the "Track My Order" section on our website.
Do you offer a warranty on carpets?
Yes, all our carpets come with a 1-year warranty that covers any manufacturing defects, offering you complete peace of mind.
Can I customize the size, color, or design of a carpet?
Absolutely! We specialize in custom-made carpets based on your preferred size, color combinations, and designs. Contact us at +91 8700709668 to start your customization.
Are your carpets handmade?
Yes, every carpet is handmade by skilled artisans, reflecting the rich tradition and craftsmanship of Bhadohi.
What materials are used in your carpets?
We use only premium materials like New Zealand wool, viscose silk, and Tencel silk—chosen for their luxury, durability, and soft texture.
Can I change my order after placing it?
Yes, changes can be made within 24 hours of placing the order. Please reach out to us immediately if you'd like to make any modifications.
How do I clean or maintain the carpet?
Regular vacuuming keeps your carpet looking fresh. For stains or spills, use a wet cloth and mild carpet shampoo—avoid harsh chemicals.
Do you ship across India?
Yes, we deliver pan-India using trusted logistics partners to ensure your carpet arrives safely and on time.
Is Cash on Delivery (COD) available?
Yes, COD is available in select areas. We also offer exclusive discounts on prepaid orders.
Do you offer any discounts or special offers?
Yes! We frequently run promotions and seasonal offers. Contact us at +91 8700709668 to know about the latest deals.
What makes your carpets special?
We hail from Bhadohi – the Carpet Capital of India, known globally for its legacy in handmade carpets. With generations of experience, we bring you carpets that combine craftsmanship, quality, and timeless beauty.
5 stars: 15 (94%)
4 stars: 1 (6%)
3 stars: 0 (0%)
2 stars: 0 (0%)
1 star: 0 (0%)
A
Anonymous
Satisfactory
Satisfactory. Nothing great.
T
Tejas Mishra
premium quality and luxury look
Cossy shaggy carpet for elegant home decor
k
kartik verma
A Lovely Living Room Decor Idea
Great carpet with soft texture that adds both comfort and a beautiful decorative touch to my room.
S
Saurabh Pillai
beautiful design with perfect size
Modern shaggy carpet craftsmanship with trendy decorative finish
I
Ira
Family Lounge Turns Peaceful Naturally
The beautiful soft rug that adds elegance to your living room adding refined character to the room.
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Amit
My Fresh Relaxing Space Feels Trendy
The sleek modern rug that enhances style to your contemporary room crafted for lasting comfort.
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Neha Sinha
fast delivery, beautiful design
Relaxing shaggy carpet with comfort and comfort
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Priya Kapoor
comfortable feel with nice home decor
Cossy shaggy carpet warmth with premium fluffy texture2
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Ira Pillai
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Excellent carpet product rich texture
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Komal Dubey
Modern Premium Soft Area Carpet
Timeless shaggy carpet appearance with trendy decorative finish
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Faizan
Inviting Interior Corner Looks Now Better
A elegant rug that enhances style to your modern apartment perfect for relaxing environments.
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Preeti
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The artistic woven carpet that adds elegance to your living room crafted for lasting comfort.
O
Omkar Reddy
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This graceful soft rug that improves room ambiance to your stylish home crafted for lasting comfort.
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Timeless modern shaggy carpet with relaxing softness
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Nature Royal Living Room Shag Rug
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