Our goal is to ship all orders within 24 business hours and customized carpet is 5 -7 business days. The estimated delivery time may differ depending on the product, ranging from next-day delivery to a maximum of 10 business days after placing the order.
During sale periods with a high volume of orders, there could be a delay of 5-7 days in delivery.
We do not accept returns or exchanges on any purchases. All sales are final.
Manufacturing Defects
If you discover any manufacturing defects in the products you receive, please notify us by email at dm.carpetplanet@gmail.com within 24 hours of delivery. We will replace the defective item with another of the same type.
Logistical Costs
Customers are responsible for the logistics and costs associated with returning the item to our facility. These costs will be reimbursed via your preferred payment method within 10 days after the item has been replaced.
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FAQs
How long does it take to receive a carpet after placing an order?
Most of our carpets are made to order and take 3–6 days to prepare, followed by 3–5 days for delivery. However, if a carpet is in stock, it is shipped within 24 hours.
How will I know when my order is shipped?
Once your carpet is dispatched, you'll receive tracking details via SMS, WhatsApp, and email. You can also track it anytime through the "Track My Order" section on our website.
Do you offer a warranty on carpets?
Yes, all our carpets come with a 1-year warranty that covers any manufacturing defects, offering you complete peace of mind.
Can I customize the size, color, or design of a carpet?
Absolutely! We specialize in custom-made carpets based on your preferred size, color combinations, and designs. Contact us at +91 8700709668 to start your customization.
Are your carpets handmade?
Yes, every carpet is handmade by skilled artisans, reflecting the rich tradition and craftsmanship of Bhadohi.
What materials are used in your carpets?
We use only premium materials like New Zealand wool, viscose silk, and Tencel silk—chosen for their luxury, durability, and soft texture.
Can I change my order after placing it?
Yes, changes can be made within 24 hours of placing the order. Please reach out to us immediately if you'd like to make any modifications.
How do I clean or maintain the carpet?
Regular vacuuming keeps your carpet looking fresh. For stains or spills, use a wet cloth and mild carpet shampoo—avoid harsh chemicals.
Do you ship across India?
Yes, we deliver pan-India using trusted logistics partners to ensure your carpet arrives safely and on time.
Is Cash on Delivery (COD) available?
Yes, COD is available in select areas. We also offer exclusive discounts on prepaid orders.
Do you offer any discounts or special offers?
Yes! We frequently run promotions and seasonal offers. Contact us at +91 8700709668 to know about the latest deals.
What makes your carpets special?
We hail from Bhadohi – the Carpet Capital of India, known globally for its legacy in handmade carpets. With generations of experience, we bring you carpets that combine craftsmanship, quality, and timeless beauty.
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T
Tanya Verma
very soft carpet, good color combination
Modern shaggy carpet warmth with beautiful handcrafted detail
A
Aniket Desai
nice finishing with excellent texture
Fluffin shaggy carpet quality for warm and welcoming spaces
G
Ganesh
Home Space Feels Elegant Today
This beautiful modern rug that elevates d�cor to your cozy living space making every space more welcoming.
R
Riya Joshi
great quality and excellent texture
Fluffy shaggy carpet with appearance and comfort
S
Siddharth Patel
very soft carpet and osm product
Artistic shaggy carpet finish with beautiful handcrafted detail
H
Hina
My Bright Home Lounge Feels Stylish
An elevated rug that creates a cozy feel to your stylish home ideal for stylish homes.
N
Navya Nair
perfect size, good packing
Artistic decorative shaggy carpet with premium finish
M
Mansi
Modern Interior Turns Peaceful Instantly
A premium designer rug that creates a cozy feel to your lounge bringing harmony to your d�cor.
B
Bilal
Graceful Interior Corner Appears Better
The graceful plush carpet that elevates d�cor to your living room perfect for everyday comfort.
P
Pankaj
Family Lounge Feels Warm Tonight
An versatile woven carpet that creates a cozy feel to your elegant interior crafted for lasting comfort.
L
Laksh Kulkarni
Nature Silken Soft Area Carpet
Velvety shaggy carpet look with cozy home appeal
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Tanvi Yadav
Opal Velvet Modern Floor Rug
Fluffin shaggy carpet texture with durable long lasting quality
N
Nidhi Pillai
Plush Lush Luxury Bedroom Carpet
Trendy shaggy carpet craftsmanship with premium fluffy texture
G
Ganesh Sharma
My Living Room Looks Bright and Fresh
I love how plush and soft this carpet feels underfoot while improving the overall look of my room.
