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Secure Payments
Accepted Payment Methods
Your payment information is processed securely. We do not store card or UPI details, nor have access to your sensitive payment information.
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FAQs
How long does it take to receive a carpet after placing an order?
Most of our carpets are made to order and take 3–6 days to prepare, followed by 3–5 days for delivery. However, if a carpet is in stock, it is shipped within 24 hours.
How will I know when my order is shipped?
Once your carpet is dispatched, you’ll receive tracking details via SMS, WhatsApp, and email. You can also track it anytime through the “Track My Order” section on our website.
Do you offer a warranty on carpets?
Yes, all our carpets come with a 1-year warranty that covers any manufacturing defects, offering you complete peace of mind.
Can I customize the size, color, or design of a carpet?
Absolutely! We specialize in custom-made carpets based on your preferred size, color combinations, and designs. Contact us at +91 8700709668 to start your customization.
Are your carpets handmade?
Yes, every carpet is handmade by skilled artisans, reflecting the rich tradition and craftsmanship of Bhadohi.
What materials are used in your carpets?
We use only premium materials like New Zealand wool, viscose silk, and Tencel silk—chosen for their luxury, durability, and soft texture.
Can I change my order after placing it?
Yes, changes can be made within 24 hours of placing the order. Please reach out to us immediately if you’d like to make any modifications.
How do I clean or maintain the carpet?
Regular vacuuming keeps your carpet looking fresh. For stains or spills, use a wet cloth and mild carpet shampoo—avoid harsh chemicals.
Do you ship across India?
Yes, we deliver pan-India using trusted logistics partners to ensure your carpet arrives safely and on time.
Is Cash on Delivery (COD) available?
Yes, COD is available in select areas. We also offer exclusive discounts on prepaid orders.
Do you offer any discounts or special offers?
Yes! We frequently run promotions and seasonal offers. Contact us at +91 8700709668 to know about the latest deals.
What makes your carpets special?
We hail from Bhadohi – the Carpet Capital of India, known globally for its legacy in handmade carpets. With generations of experience, we bring you carpets that combine craftsmanship, quality, and timeless beauty.