Should you require information or help, please contact us by email or by phone and we will be happy to assist you.
SHIPPING TIMES AND COSTS
- Complimentary ground shipping within 1 to 7 business days
- In-store collection available within 1 to 7 business days
- Next-day and Express delivery options also available
- Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
- See the delivery FAQs for details on shipping methods, costs and delivery times
Carpet Planet accepts the following payment methods:
- Credit Card: Visa, MasterCard, Discover, American Express, The total will be charged to your card when the order is shipped.
- Carpet Planet has a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
- COD: Shop easily online without having to enter your credit card details on the website.
EXCHANGES, RETURNS AND REFUNDS
Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.