Our goal is to ship all orders within 24 business hours and customized carpet is 5 -7 business days. The estimated delivery time may differ depending on the product, ranging from next-day delivery to a maximum of 10 business days after placing the order.
During sale periods with a high volume of orders, there could be a delay of 5-7 days in delivery.
We do not accept returns or exchanges on any purchases. All sales are final.
Manufacturing Defects
If you discover any manufacturing defects in the products you receive, please notify us by email at dm.carpetplanet@gmail.com within 24 hours of delivery. We will replace the defective item with another of the same type.
Logistical Costs
Customers are responsible for the logistics and costs associated with returning the item to our facility. These costs will be reimbursed via your preferred payment method within 10 days after the item has been replaced.
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FAQs
How long does it take to receive a carpet after placing an order?
Most of our carpets are made to order and take 3–6 days to prepare, followed by 3–5 days for delivery. However, if a carpet is in stock, it is shipped within 24 hours.
How will I know when my order is shipped?
Once your carpet is dispatched, you'll receive tracking details via SMS, WhatsApp, and email. You can also track it anytime through the "Track My Order" section on our website.
Do you offer a warranty on carpets?
Yes, all our carpets come with a 1-year warranty that covers any manufacturing defects, offering you complete peace of mind.
Can I customize the size, color, or design of a carpet?
Absolutely! We specialize in custom-made carpets based on your preferred size, color combinations, and designs. Contact us at +91 8700709668 to start your customization.
Are your carpets handmade?
Yes, every carpet is handmade by skilled artisans, reflecting the rich tradition and craftsmanship of Bhadohi.
What materials are used in your carpets?
We use only premium materials like New Zealand wool, viscose silk, and Tencel silk—chosen for their luxury, durability, and soft texture.
Can I change my order after placing it?
Yes, changes can be made within 24 hours of placing the order. Please reach out to us immediately if you'd like to make any modifications.
How do I clean or maintain the carpet?
Regular vacuuming keeps your carpet looking fresh. For stains or spills, use a wet cloth and mild carpet shampoo—avoid harsh chemicals.
Do you ship across India?
Yes, we deliver pan-India using trusted logistics partners to ensure your carpet arrives safely and on time.
Is Cash on Delivery (COD) available?
Yes, COD is available in select areas. We also offer exclusive discounts on prepaid orders.
Do you offer any discounts or special offers?
Yes! We frequently run promotions and seasonal offers. Contact us at +91 8700709668 to know about the latest deals.
What makes your carpets special?
We hail from Bhadohi – the Carpet Capital of India, known globally for its legacy in handmade carpets. With generations of experience, we bring you carpets that combine craftsmanship, quality, and timeless beauty.
5 stars: 18 (100%)
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Z
Zubin Balaporia
Great carpet great price
This is a very classy product, and I’m very happy I bought it.
R
Rajat Kulkarni
same time delivery, good color combination
Thick fluffy shaggy carpet for modern homes
P
Palak Joshi
nice home decor, good product
Durable shaggy carpet with pattern and comfort
A
Avni Malhotra
value for money and good color combination
Cozylicious shaggy carpet with quality and comfort
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Reyansh
Peaceful Interior Corner Feels Better
This versatile carpet that brightens the space to your elegant interior designed to enrich interior aesthetics.
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Noor
My Home Lounge Looks Beautiful
The inviting soft rug that creates a cozy feel to your contemporary room ideal for stylish homes.
R
Rahul Kapoor
Lush Elegant Soft Area Carpet
Durable shaggy carpet with pile and comfort
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Simran
My Home Lounge Feels Trendy
An refined modern rug that improves room ambiance to your cozy living space adding refined character to the room.
A
Anika Saxena
nice home decor, great quality
Artistic shaggy carpet warmth with trendy decorative finish
N
Navdeep
Stylish Interior Corner Looks Better
A elegant floor rug that creates a cozy feel to your contemporary room designed to enrich interior aesthetics.
Y
Yusuf
Beautiful Family Lounge Appears Better
A elegant modern rug that brightens the space to your family room making every space more welcoming.
P
Pooja Saxena
Zen Soft Fluffy Rug
Luxurious stylish shaggy carpet for luxury living rooms
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Pankaj
Cozy Cozy Fluffy Rug
Cozylicious shaggy carpet elegance with durable long lasting quality
I
Ira
Elegant Cozy Corner Looks Better
An premium rug that improves room ambiance to your stylish home while complementing modern furniture.
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Khushi Sinha
Zen Silken Shaggy Carpet
Fluffy shaggy carpet with weave and comfort
B
Bilal
Living Room Looks Modern With Elegance
An versatile carpet that brings warmth to your modern apartment perfect for everyday comfort.
A
Aisha
My Elegant Lounge Area Feels Trendy
A trendy rug that adds a luxurious touch to your lounge making every space more welcoming.
