Our goal is to ship all orders within 24 business hours and customized carpet is 5 -7 business days. The estimated delivery time may differ depending on the product, ranging from next-day delivery to a maximum of 10 business days after placing the order.
During sale periods with a high volume of orders, there could be a delay of 5-7 days in delivery.
We do not accept returns or exchanges on any purchases. All sales are final.
Manufacturing Defects
If you discover any manufacturing defects in the products you receive, please notify us by email at dm.carpetplanet@gmail.com within 24 hours of delivery. We will replace the defective item with another of the same type.
Logistical Costs
Customers are responsible for the logistics and costs associated with returning the item to our facility. These costs will be reimbursed via your preferred payment method within 10 days after the item has been replaced.
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FAQs
How long does it take to receive a carpet after placing an order?
Most of our carpets are made to order and take 3–6 days to prepare, followed by 3–5 days for delivery. However, if a carpet is in stock, it is shipped within 24 hours.
How will I know when my order is shipped?
Once your carpet is dispatched, you'll receive tracking details via SMS, WhatsApp, and email. You can also track it anytime through the "Track My Order" section on our website.
Do you offer a warranty on carpets?
Yes, all our carpets come with a 1-year warranty that covers any manufacturing defects, offering you complete peace of mind.
Can I customize the size, color, or design of a carpet?
Absolutely! We specialize in custom-made carpets based on your preferred size, color combinations, and designs. Contact us at +91 8700709668 to start your customization.
Are your carpets handmade?
Yes, every carpet is handmade by skilled artisans, reflecting the rich tradition and craftsmanship of Bhadohi.
What materials are used in your carpets?
We use only premium materials like New Zealand wool, viscose silk, and Tencel silk—chosen for their luxury, durability, and soft texture.
Can I change my order after placing it?
Yes, changes can be made within 24 hours of placing the order. Please reach out to us immediately if you'd like to make any modifications.
How do I clean or maintain the carpet?
Regular vacuuming keeps your carpet looking fresh. For stains or spills, use a wet cloth and mild carpet shampoo—avoid harsh chemicals.
Do you ship across India?
Yes, we deliver pan-India using trusted logistics partners to ensure your carpet arrives safely and on time.
Is Cash on Delivery (COD) available?
Yes, COD is available in select areas. We also offer exclusive discounts on prepaid orders.
Do you offer any discounts or special offers?
Yes! We frequently run promotions and seasonal offers. Contact us at +91 8700709668 to know about the latest deals.
What makes your carpets special?
We hail from Bhadohi – the Carpet Capital of India, known globally for its legacy in handmade carpets. With generations of experience, we bring you carpets that combine craftsmanship, quality, and timeless beauty.
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S
Simarjeet Kaur
that feels inviting
The softness is perfect for comfort. The quality is excellent and durable.
B
Baljeet
My Modern Interior Looks Graceful
The versatile rug that enhances style to your lounge designed to enrich interior aesthetics.
A
Ananya
Warm Home Lounge Feels Extra Better
An refined floor rug that adds a luxurious touch to your home interior blending beauty with functionality.
A
Anita
My Home Space Appears Peaceful
A luxurious plush carpet that enhances style to your family room perfect for everyday comfort.
D
Diya
A Modern Touch For My Lounge
An comfortable decorative rug that improves room ambiance to your elegant interior ideal for contemporary homes.
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Lokesh
My Cozy Family Lounge Feels Elegant
The decorative soft rug that creates a cozy feel to your contemporary room while complementing modern furniture.
P
Pooja
Home Space Looks Beautiful With Style
An trendy decorative carpet that improves room ambiance to your elegant interior perfect for relaxing environments.
I
Imran
My Living Room Feels Now Comfortable
A elegant area rug that adds a luxurious touch to your cozy living space making every space more welcoming.
S
Sneha
Warm Cozy Corner Turns Better
The elevated soft rug that creates a cozy feel to your living room perfect for everyday comfort.
A
Azeez
Luxury Cozy Corner Feels Now Better
The luxurious rug that brightens the space to your home interior designed to enrich interior aesthetics.
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Manpreet
My Living Room Looks Truly Beautiful
An graceful area rug that adds comfort to your living room.
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Jenny
My Elegant Lounge Area Feels Inviting
A beautiful floor rug that brings warmth to your family room blending beauty with functionality.
P
Preeti
My Home Space Turns Warm
A soft plush carpet that enhances style to your modern apartment bringing harmony to your d�cor.
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Zoya
My Lounge Area Appears Stylish
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Oscar Fernandes
enhances interior look
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Ravi
Luxury Home Interior Becomes Better
The minimalist carpet that adds a luxurious touch to your contemporary room adding refined character to the room.
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Nisha
My Bright Cozy Corner Feels Inviting
A plush carpet that adds elegance to your living room bringing harmony to your d�cor.
B
Bharti
Relaxing Space Appears Warm With Elegance
An comfortable decorative carpet that adds comfort to your modern apartment perfect for relaxing environments.
