Our goal is to ship all orders within 24 business hours and customized carpet is 5 -7 business days. The estimated delivery time may differ depending on the product, ranging from next-day delivery to a maximum of 10 business days after placing the order.
During sale periods with a high volume of orders, there could be a delay of 5-7 days in delivery.
We do not accept returns or exchanges on any purchases. All sales are final.
Manufacturing Defects
If you discover any manufacturing defects in the products you receive, please notify us by email at dm.carpetplanet@gmail.com within 24 hours of delivery. We will replace the defective item with another of the same type.
Logistical Costs
Customers are responsible for the logistics and costs associated with returning the item to our facility. These costs will be reimbursed via your preferred payment method within 10 days after the item has been replaced.
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FAQs
How long does it take to receive a carpet after placing an order?
Most of our carpets are made to order and take 3–6 days to prepare, followed by 3–5 days for delivery. However, if a carpet is in stock, it is shipped within 24 hours.
How will I know when my order is shipped?
Once your carpet is dispatched, you'll receive tracking details via SMS, WhatsApp, and email. You can also track it anytime through the "Track My Order" section on our website.
Do you offer a warranty on carpets?
Yes, all our carpets come with a 1-year warranty that covers any manufacturing defects, offering you complete peace of mind.
Can I customize the size, color, or design of a carpet?
Absolutely! We specialize in custom-made carpets based on your preferred size, color combinations, and designs. Contact us at +91 8700709668 to start your customization.
Are your carpets handmade?
Yes, every carpet is handmade by skilled artisans, reflecting the rich tradition and craftsmanship of Bhadohi.
What materials are used in your carpets?
We use only premium materials like New Zealand wool, viscose silk, and Tencel silk—chosen for their luxury, durability, and soft texture.
Can I change my order after placing it?
Yes, changes can be made within 24 hours of placing the order. Please reach out to us immediately if you'd like to make any modifications.
How do I clean or maintain the carpet?
Regular vacuuming keeps your carpet looking fresh. For stains or spills, use a wet cloth and mild carpet shampoo—avoid harsh chemicals.
Do you ship across India?
Yes, we deliver pan-India using trusted logistics partners to ensure your carpet arrives safely and on time.
Is Cash on Delivery (COD) available?
Yes, COD is available in select areas. We also offer exclusive discounts on prepaid orders.
Do you offer any discounts or special offers?
Yes! We frequently run promotions and seasonal offers. Contact us at +91 8700709668 to know about the latest deals.
What makes your carpets special?
We hail from Bhadohi – the Carpet Capital of India, known globally for its legacy in handmade carpets. With generations of experience, we bring you carpets that combine craftsmanship, quality, and timeless beauty.
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A
Amandeep
My Comfortable Home Space Feels Bright
An artistic woven carpet that improves room ambiance to your home interior crafted for lasting comfort.
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Dinesh
Beautiful Home Interior Feels Now Better
A comfortable rug that adds a luxurious touch to your lounge designed to enrich interior aesthetics.
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Rahul
My Home Space Looks Now Trendy
An premium rug that adds elegance to your designer living area while complementing modern furniture.
A
Aditya
Interior Corner Feels Truly Luxury With Comfort
This refined decorative carpet that creates a cozy feel to your living room crafted for lasting comfort.
B
Brian
Family Lounge Feels Now Graceful Today
This sleek carpet that brightens the space to your living room blending beauty with functionality.
A
Angela
Warm Family Lounge Feels Extra Better
A elegant decorative carpet that elevates d�cor to your lounge ideal for stylish homes.
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Kunal
Relaxing Space Feels Truly Trendy Naturally
An cozy woven carpet that elevates d�cor to your family room perfect for relaxing environments.
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Vivaan
Inviting Relaxing Space Feels Extra Better
The soft soft rug that brings warmth to your family room designed to enrich interior aesthetics.
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Aditya
My Inviting Living Room Feels Comfortable
This contemporary decorative carpet that adds a luxurious touch to your modern apartment perfect for relaxing environments.
A
Alisha
Home Space Becomes Elegant Tonight
An premium rug that brightens the space to your family room adding refined character to the room.
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Radhika
My Comfortable Home Space Feels Stylish
This stylish area rug that enhances interior charm to your lounge while complementing modern furniture.
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Garima
My Beautiful Home Interior Feels Peaceful
A soft carpet that improves room ambiance to your cozy living space adding refined character to the room.
