Our goal is to ship all orders within 24 business hours and customized carpet is 5 -7 business days. The estimated delivery time may differ depending on the product, ranging from next-day delivery to a maximum of 10 business days after placing the order.
During sale periods with a high volume of orders, there could be a delay of 5-7 days in delivery.
We do not accept returns or exchanges on any purchases. All sales are final.
Manufacturing Defects
If you discover any manufacturing defects in the products you receive, please notify us by email at dm.carpetplanet@gmail.com within 24 hours of delivery. We will replace the defective item with another of the same type.
Logistical Costs
Customers are responsible for the logistics and costs associated with returning the item to our facility. These costs will be reimbursed via your preferred payment method within 10 days after the item has been replaced.
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FAQs
How long does it take to receive a carpet after placing an order?
Most of our carpets are made to order and take 3–6 days to prepare, followed by 3–5 days for delivery. However, if a carpet is in stock, it is shipped within 24 hours.
How will I know when my order is shipped?
Once your carpet is dispatched, you'll receive tracking details via SMS, WhatsApp, and email. You can also track it anytime through the "Track My Order" section on our website.
Do you offer a warranty on carpets?
Yes, all our carpets come with a 1-year warranty that covers any manufacturing defects, offering you complete peace of mind.
Can I customize the size, color, or design of a carpet?
Absolutely! We specialize in custom-made carpets based on your preferred size, color combinations, and designs. Contact us at +91 8700709668 to start your customization.
Are your carpets handmade?
Yes, every carpet is handmade by skilled artisans, reflecting the rich tradition and craftsmanship of Bhadohi.
What materials are used in your carpets?
We use only premium materials like New Zealand wool, viscose silk, and Tencel silk—chosen for their luxury, durability, and soft texture.
Can I change my order after placing it?
Yes, changes can be made within 24 hours of placing the order. Please reach out to us immediately if you'd like to make any modifications.
How do I clean or maintain the carpet?
Regular vacuuming keeps your carpet looking fresh. For stains or spills, use a wet cloth and mild carpet shampoo—avoid harsh chemicals.
Do you ship across India?
Yes, we deliver pan-India using trusted logistics partners to ensure your carpet arrives safely and on time.
Is Cash on Delivery (COD) available?
Yes, COD is available in select areas. We also offer exclusive discounts on prepaid orders.
Do you offer any discounts or special offers?
Yes! We frequently run promotions and seasonal offers. Contact us at +91 8700709668 to know about the latest deals.
What makes your carpets special?
We hail from Bhadohi – the Carpet Capital of India, known globally for its legacy in handmade carpets. With generations of experience, we bring you carpets that combine craftsmanship, quality, and timeless beauty.
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A
Ashok
Graceful Lounge Area Looks Simply Better
The warm rug that brings warmth to your lounge perfect for relaxing environments.
R
Rebecca Thomas
adds classy look
I like the cozy feel of this carpet. The quality is strong and reliable.
A
Armaan
My Lounge Area Feels Now Comfortable
This warm decorative carpet that elevates d�cor to your modern apartment bringing harmony to your d�cor.
A
Arjun
My Lounge Area Appears Modern
The beautiful carpet that adds comfort to your home interior crafted for lasting comfort.
R
Reyansh
My Charming Lounge Area Feels Graceful
A versatile modern rug that brings warmth to your cozy living space blending beauty with functionality.
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Garima
My Home Lounge Turns Cozy
The elevated woven carpet that elevates d�cor to your lounge blending beauty with functionality.
H
Hina
Home Space Looks Simply Comfortable With Elegance
This warm floor rug that adds comfort to your home interior designed to enrich interior aesthetics.
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Farah
My Home Interior Feels Extra Graceful
The cozy modern rug that creates a cozy feel to your designer living area making every space more welcoming.
K
Kabir
My Bright Modern Interior Feels Cozy
This stylish rug that adds comfort to your stylish home perfect for everyday comfort.
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Noor
Home Lounge Becomes Graceful Everyday
The sleek decorative carpet that enhances style to your family room bringing harmony to your d�cor.
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Geeta
Family Lounge Feels Truly Peaceful Instantly
An decorative area rug that creates a cozy feel to your cozy living space blending beauty with functionality.
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Payal
My Relaxing Space Feels Extra Graceful
An decorative floor rug that adds elegance to your home interior perfect for everyday comfort.
A
Aisha
Cozy Corner Looks Simply Bright With Elegance
An decorative designer rug that brings warmth to your contemporary room designed to enrich interior aesthetics.
