Our goal is to ship all orders within 24 business hours and customized carpet is 5 -7 business days. The estimated delivery time may differ depending on the product, ranging from next-day delivery to a maximum of 10 business days after placing the order.
During sale periods with a high volume of orders, there could be a delay of 5-7 days in delivery.
We do not accept returns or exchanges on any purchases. All sales are final.
Manufacturing Defects
If you discover any manufacturing defects in the products you receive, please notify us by email at dm.carpetplanet@gmail.com within 24 hours of delivery. We will replace the defective item with another of the same type.
Logistical Costs
Customers are responsible for the logistics and costs associated with returning the item to our facility. These costs will be reimbursed via your preferred payment method within 10 days after the item has been replaced.
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FAQs
How long does it take to receive a carpet after placing an order?
Most of our carpets are made to order and take 3–6 days to prepare, followed by 3–5 days for delivery. However, if a carpet is in stock, it is shipped within 24 hours.
How will I know when my order is shipped?
Once your carpet is dispatched, you'll receive tracking details via SMS, WhatsApp, and email. You can also track it anytime through the "Track My Order" section on our website.
Do you offer a warranty on carpets?
Yes, all our carpets come with a 1-year warranty that covers any manufacturing defects, offering you complete peace of mind.
Can I customize the size, color, or design of a carpet?
Absolutely! We specialize in custom-made carpets based on your preferred size, color combinations, and designs. Contact us at +91 8700709668 to start your customization.
Are your carpets handmade?
Yes, every carpet is handmade by skilled artisans, reflecting the rich tradition and craftsmanship of Bhadohi.
What materials are used in your carpets?
We use only premium materials like New Zealand wool, viscose silk, and Tencel silk—chosen for their luxury, durability, and soft texture.
Can I change my order after placing it?
Yes, changes can be made within 24 hours of placing the order. Please reach out to us immediately if you'd like to make any modifications.
How do I clean or maintain the carpet?
Regular vacuuming keeps your carpet looking fresh. For stains or spills, use a wet cloth and mild carpet shampoo—avoid harsh chemicals.
Do you ship across India?
Yes, we deliver pan-India using trusted logistics partners to ensure your carpet arrives safely and on time.
Is Cash on Delivery (COD) available?
Yes, COD is available in select areas. We also offer exclusive discounts on prepaid orders.
Do you offer any discounts or special offers?
Yes! We frequently run promotions and seasonal offers. Contact us at +91 8700709668 to know about the latest deals.
What makes your carpets special?
We hail from Bhadohi – the Carpet Capital of India, known globally for its legacy in handmade carpets. With generations of experience, we bring you carpets that combine craftsmanship, quality, and timeless beauty.
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Arjun
Home Interior Looks Simply Comfortable Naturally
An decorative rug that enhances style to your home interior making every space more welcoming.
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My Lounge Area Feels Extra Bright
An comfortable plush carpet that enhances style to your family room blending beauty with functionality.
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Preeti
Modern Interior Looks Now Trendy Everyday
A cozy plush carpet that enhances style to your family room perfect for everyday comfort.
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Faizan
My Home Interior Feels Modern
This sleek plush carpet that adds a luxurious touch to your cozy living space adding refined character to the room.
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Reyansh
Home Lounge Becomes Fresh With Comfort
An graceful designer rug that improves room ambiance to your stylish home making every space more welcoming.
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Ananya
My Graceful Modern Interior Feels Warm
The elevated plush carpet that enhances interior charm to your lounge crafted for lasting comfort.
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Ishita
My Relaxing Space Feels Truly Warm
This decorative rug that elevates d�cor to your living room adding refined character to the room.
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Farah
Home Lounge Looks Trendy With Elegance
An sophisticated area rug that elevates d�cor to your stylish home while complementing modern furniture.
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Noor
My Living Room Looks Inviting
The luxurious decorative carpet that enhances interior charm to your home interior perfect for everyday comfort.
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Vikas
Cozy Corner Feels Extra Warm Everyday
An plush floor rug that creates a cozy feel to your modern apartment blending beauty with functionality.
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Radhika
My Trendy Home Space Feels Beautiful
An charming carpet that brings warmth to your elegant interior ideal for stylish homes.
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Rohan
My Fresh Home Space Feels Warm
A stylish plush carpet that brightens the space to your cozy living space making every space more welcoming.
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Amandeep
My Interior Corner Appears Graceful
A stylish plush carpet that elevates d�cor to your designer living area adding refined character to the room.
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Rahul
My Home Interior Feels Truly Beautiful
An inviting modern rug that brings warmth to your designer living area crafted for lasting comfort.
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Isha
Luxury Home Space Feels Truly Better
An graceful woven carpet that adds a luxurious touch to your cozy living space while complementing modern furniture.
A
Ankit
My Living Room Looks Simply Bright
The soft modern rug that enhances style to your contemporary room crafted for lasting comfort.
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Nisha
My Relaxing Space Feels Truly Fresh
An warm decorative carpet that adds elegance to your stylish home while complementing modern furniture.
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Aryan
My Cozy Corner Feels Warm
A artistic soft rug that adds a luxurious touch to your contemporary room ideal for stylish homes.
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Vihaan
My Peaceful Relaxing Space Feels Warm
A elegant designer rug that adds a luxurious touch to your elegant interior adding refined character to the room.
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Ahmed
Modern Interior Becomes Luxury With Elegance
The premium area rug that elevates d�cor to your lounge crafted for lasting comfort.
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Imran
My Family Lounge Appears Cozy
This sleek modern rug that enhances interior charm to your elegant interior perfect for relaxing environments.
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Aisha
My Elegant Relaxing Space Feels Graceful
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Lokesh
My Home Space Looks Now Warm
A decorative designer rug that adds elegance to your cozy living space blending beauty with functionality.
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Kabir
My Bright Lounge Area Feels Bright
An refined rug that adds a luxurious touch to your modern apartment designed to enrich interior aesthetics.
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Nisha
My Trendy Modern Interior Feels Inviting
This inviting plush carpet that brings warmth to your home interior crafted for lasting comfort.
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Isha
Lounge Area Looks Now Luxury Beautifully
A artistic woven carpet that enhances style to your contemporary room bringing harmony to your d�cor.
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Ahmed
Elegant Living Room Appears Better
The premium soft rug that adds elegance to your lounge while complementing modern furniture.
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Charming Family Lounge Turns Better
An decorative carpet that adds a luxurious touch to your elegant interior crafted for lasting comfort.
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Sakshi
Family Lounge Looks Peaceful Everyday
This modern area rug that adds a luxurious touch to your family room perfect for everyday comfort.
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Aarav
My Graceful Lounge Area Feels Fresh
This cozy carpet that brightens the space to your living room perfect for everyday comfort.
